Sovereign Hospitality® maintains a set of standards that remain consistent despite the ebb and flow of the industry. This core group of standards is the basis for a team to build upon in the pursuit of growth, customer satisfaction, and retention.
Quality. This is not just identified with what you see, but the things that you don’t see. Imagine an instance when you encountered a situation that everything seemed wrong. It is when things seem missing that you start to question the quality and value of your choice. Sovereign Hospitality aims to think like its customers constantly…know what they see…anticipate what they want…exceed what they expect.
Balance. We believe in working hard and getting the job done right by emphasizing balance in one’s life. This is prevalent in the positive attitude among the team to the kindness shared toward guests. Sovereign creates an environment that is rewarding with a spirit of commitment to upholding these standards to its guests.
Build on Relationships. Relationships are everlasting and contagious. Treating the customer, clients, and your team as a V.I.P. is the seed for growth. Strong relationships promote loyalty with constructive feedback on how to take the relationship to the next level.
We encourage the staff to develop a personal relationship with the guests. The guest experience is not just measured by the tangible items during a stay, but by the overall experience. We encourage guest interaction throughout their stay delivering a boutique experience. We want a guest to return for more than a loyalty program, but rather that a Sovereign Hospitality managed property exceeds their expectations. The communication between the guest, ownership, management, property, staff and strategic partners are critical to success together.
Achievement. The Sovereign Hospitality standard defines who it is with a joint effort to learn from one another. No two businesses are the same, and each requires a delicate dissection of its needs and firm guidance to realize its potential. As Sovereign Hospitality states, “ Potential is unrealized greatness. We do not except failure, but rather solutions that foster success within the framework that exceed our standards.”